FAQs

Q?

How does it work?

A.

Complete the online travel application, either email or upload your most current LES. Once your application and LES have been received you will receive a phone call from one of our travel agents to confirm your travel plans and explain how our program works. Your application will then go through the approval process and within 45 minutes you will be notified if you have been approved for financing.

Q?

What are the terms and conditions?

A.

All terms and conditions are clearly spelled out in your travel agreement documents. Monthly payment terms can range from 1 to 12 months. Interest rates can range from 0% to 18%, depending on credit guidelines. All terms and conditions will be included in your contract and will be forwarded to you prior to any travel booking. Acceptance is documented via electronic signature.

Q?

Can I cancel my flight or travel package?

A.

Within 24 hours of actual booking you can cancel your flight or travel package and will only owe a $50.00 cancellation fee due immediately upon cancellation. Payment for cancellation fees is to be made via debit or credit card. Cancellations are only accepted verbally, live over the phone. After 24 hours, the flight or travel package cannot be cancelled.

Q?

Why can I not cancel reservations after 24 hours of booking?

A.

All tickets or travel packages purchased on behalf of customers are non-refundable. Most all tickets sold on the internet are non-refundable. Refundable tickets, if available, can be double the price of non-refundable.

Q?

What do I do if I need to change my flight?

A.

If your ticket or travel package needs to be changed, there will be a change fee per ticket charged by the airlines that can range from $100 to $300 per tickets. There may also be a difference between the current price of the new tickets compared to the originally purchased ticket. We do not finance change fees or fare differences. You will be responsible for paying any change fees or fare differences out of pocket prior to any changes being made.

Q?

What is a booking number, trip locator, or record locator?

A.

A booking number, trip locator, and record locator are all the same thing. It is a 6 digit combination of letters and numbers or letter only. This is the airlines unique code for your ticket.

Q?

Can I check-in online?

A.

Most airlines will allow on-line check in during the 24 hours prior to departure time. You can only check in online on the airline's website.

Q?

How can I check to see if my flight times have been changed?

A.

We suggest you go to the airlines website several times prior to your departure date and check to see if any of the flight times have changed. This is your responsibility.

Q?

Can I change the name on a flight ticket or transfer ticket to another person?

A.

No. Name changes or transfer of tickets is not allowed.

Q?

Can I request special assistance from airlines for wheelchair assistance and/or service dog companion?

A.

Yes. This is possible on most flights, however, the request needs to be made prior to us booking the flight or hotel reservations and in the case of a service dog companion the proper paperwork must be submitted.

Q?

Can children travel alone?

A.

Yes. Under specific guidelines in accordance with each individual airlines policy. Please ask your travel agent prior to booking. Un-accompanied minor fees are charged by all airlines and must be paid at airline counter with proper paperwork. We do not finance un-accompanied minor fees. These fees are the travelers responsibility.